Legal notice

1. Controller

teslify ag, Sihlquai 131, 8005 Zurich, Switzerland. Responsible: Issam Khodari. Contact for all data protection matters: info@teslify.ch, +41 78 842 42 47.

We comply with the Swiss Federal Act on Data Protection (FADP). Where the EU General Data Protection Regulation (GDPR) applies, for example to customers from the EU, it applies additionally. We have not appointed a data protection officer; the office named above is responsible.

2. What data we process and when

Website visits: technical data (IP address, browser, time, pages viewed) for operation, security and abuse prevention.

Bookings and enquiries: name, contact details, address, date of birth, requested vehicle, period, handover location, messages.

Rental and handover: copies of driving licence and ID/passport, signed rental contract, handover and return report with photos, mileage and battery level, additional drivers.

Payment: amount, payment method, payment confirmation, deposit. We never see card details; these are processed exclusively by the payment provider.

Vehicle data: see section 3.

Fines and damage: fine and damage notices are assigned to the respective renter and – where provided for by law – passed on to authorities or the insurer.

Selling a Tesla and listings: contact and vehicle details, photos and listing text for review, publication and brokerage. Only what you approve is published.

Value calculator: model, year, mileage and equipment are evaluated statistically without reference to your person.

Partner and business enquiries: company and contact details to assess a cooperation.

Contact by email, phone or form: your details to answer you and for follow-up questions.

Legal bases under the GDPR, where applicable: contract and pre-contractual measures (Art. 6(1)(b)), legal obligations (lit. c), legitimate interests such as security, enforcement of claims and improving our offer (lit. f), and consent (lit. a).

3. Vehicle data of our Teslas

Our vehicles are linked to the Tesla account of teslify ag. We read mileage, battery level and charging sessions (incl. Supercharger costs) only at the start and end of a rental and once a month for long-term rentals. We do not track the location continuously, do not wake the vehicle for queries and log every query. The data is used for billing and as proof of the vehicle's condition.

4. AI assistance

We use AI services to draft replies to enquiries and to read fine documents. They only produce suggestions; every reply is reviewed and approved by a human. There are no automated decisions with legal effect on you.

5. Recipients and service providers

We only share data to the extent necessary for the respective purpose:

Payment providers: Wallee (Switzerland), Stripe, PayPal

Hosting, database and file storage (cloud provider, encrypted transmission)

Email delivery and internal Google Calendar (without ID data)

Tesla (vehicle data as per section 3)

AI services as per section 4

Insurer in the event of damage

Authorities for fines, criminal proceedings or legal obligations

Debt collection and enforcement offices for outstanding claims

Partner companies whose vehicle you rent, to the extent necessary for processing

6. Transfers abroad

Some service providers process data in the EU or the USA. We only transfer data to countries with adequate data protection (e.g. EU, USA under the Swiss-U.S. Data Privacy Framework) or on the basis of standard contractual clauses.

7. Cookies and analytics

We use necessary cookies and local storage (e.g. for login and the booking process). With Google Analytics and Google Ads (Google Ireland Ltd.) we measure visits and advertising success; IP addresses are truncated. In addition, we collect our own anonymous usage statistics (e.g. value calculator, booking steps) without third parties. YouTube videos only load when you click on them (youtube-nocookie.com). We only link to Instagram; you reach Instagram (Meta) only when you click. You can block or delete cookies in your browser at any time.

8. Retention

Accounting and invoice data: 10 years (legal obligation)

Copies of driving licence and ID: up to 50 months after the end of the rental, as fines and claims often arrive months later

Trip and vehicle assignment (who drove which vehicle when): as long as fines or claims are possible

Enquiries without a contract: until resolved, then at most 2 years

Afterwards the data is deleted or anonymised.

9. Your rights

You have the right to access, rectification, erasure, restriction, data release and portability, as well as to object and to withdraw consent. Write to info@teslify.ch; we may ask for proof of identity. Statutory retention obligations take precedence over erasure.

You can lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch); in the EU with the supervisory authority of your country of residence.

10. Security and changes

We protect data with encrypted transmission, role-based access rights and private storage areas for documents, which can only be opened via time-limited links. We may amend this policy; the version published on tesly.ch applies.